Key performance
indicators

We measure our business success in ways other than purely financial performance. Our Executive Board regularly reviews the quality of our services and the client experience, as measured in client advocacy and other feedback scores, the level of our people's engagement and motivation, the impacts of our business on the environment and our contribution to the community.

Client experience

Advocacy1

8.63
out of a possible score of 10
FY10: 8.55 out of 10

Bring fresh insights to our clients1

7.61
out of a possible score of 10
FY10: 7.64 out of 10

People experience

New partners2

69 12
men     women
FY10: 8.55 out of 10

People engagement3

3.96
out of a possible score of 5
FY10: 3.97 out of 5

Sustainability and community

CO2e emissions4

68,811
tonnes
FY10: 59,339 tonnes

Time volunteered in the working day

50,206
hours
FY10: 42,480 hours

Financial

Group turnover5

2,461
£m
FY10: £2,331 + 6%

Profit per partner

763
£'000
FY10: £759,000
  1. 1. Figures based on direct client feedback.
  2. 2. Figures for the year 2 July 2010 up to and including 1 July 2011.
  3. 3. Figures based on internal staff 'youmatter' survey.
  4. 4. Based on Defra guidelines October 2010. Figures now include water, rail and waste production.
    5. Prior year figures have been restated to conform with current year presentation. See www.pwc.co.uk/corporatesustainability for details.
  5. 5. Includes UK and overseas group entities. All other KPIs refer to the UK only.